World's first frame accurate H.264 AVCHD cutter without re-encoding!

I'm using the latest version of Smart Cutter and this is the first time I encounter this problem, When I try to open a file smart cutter does nothing, no error messages, no freezing, I cannot upload a sample because I can't cut down the file; I already tried removing and installing Smart Cutter, Here is the file infos and I did this type of files before with no problems:

General
ID : 0
Complete name : H:\BDMV\STREAM\00000.m2ts
Format : BDAV
Format/Info : BluRay Video
File size : 25.8 GiB
Duration : 3h 16mn
Overall bit rate : 18.8 Mbps
Maximum Overall bit rate : 48.0 Mbps

Video
ID : 4113 (0x1011)
Menu ID : 1 (0x1)
Format : VC-1
Format profile : AP@L3
Duration : 3h 15mn
Bit rate : 16.0 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16/9
Frame rate : 23.976 fps
Colorimetry : 4:2:0
Scan type : Progressive

Audio #1
ID : 4352 (0x1100)
Menu ID : 1 (0x1)
Format : AC-3
Format/Info : Audio Coding 3
Duration : 3h 16mn
Bit rate mode : Constant
Bit rate : 448 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Surround: L R, LFE
Sampling rate : 48.0 KHz

Audio #2
ID : 4353 (0x1101)
Menu ID : 1 (0x1)
Format : AC-3
Format/Info : Audio Coding 3
Duration : 3h 16mn
Bit rate mode : Constant
Bit rate : 448 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Surround: L R, LFE
Sampling rate : 48.0 KHz

Audio #3
ID : 4354 (0x1102)
Menu ID : 1 (0x1)
Format : AC-3
Format/Info : Audio Coding 3
Duration : 3h 16mn
Bit rate mode : Constant
Bit rate : 448 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Surround: L R, LFE
Sampling rate : 48.0 KHz

Audio #4
ID : 4355 (0x1103)
Menu ID : 1 (0x1)
Format : PCM
Format settings, Endianness : Big
Format settings, Sign : Signed
Duration : 3h 16mn
Bit rate mode : Constant
Bit rate : 768 Kbps
Channel(s) : 1 channel
Channel positions : Front: C
Sampling rate : 48.0 KHz

Text #1
ID : 4608 (0x1200)
Menu ID : 1 (0x1)
Format : PGS
Video delay : 3h 15mn

Text #2
ID : 4609 (0x1201)
Menu ID : 1 (0x1)
Format : PGS
Video delay : 3h 15mn

Text #3
ID : 4610 (0x1202)
Menu ID : 1 (0x1)
Format : PGS
Video delay : 3h 15mn

Text #4
ID : 4611 (0x1203)
Menu ID : 1 (0x1)
Format : PGS
Video delay : 3h 15mn

Text #5
ID : 4612 (0x1204)
Menu ID : 1 (0x1)
Format : PGS
Video delay : 3h 15mn

Text #6
ID : 4613 (0x1205)
Menu ID : 1 (0x1)
Format : PGS
Video delay : 3h 15mn

Text #7
ID : 4614 (0x1206)
Menu ID : 1 (0x1)
Format : PGS

Dear dellsam34:
Thanks for your message.

'cannot upload a sample because I can't cut down the file'

If you can not find small sample, use this simple tool to split your movie file into small pieces, and upload any one of them.
http://www.softpedia.com/get/PORTABLE-S ... rger.shtml

It would be better if the sample file size is less than 50 MB.

-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.

FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 50MB.
Thank you.

FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-------------------------------------

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

I was able to take out a piece of the file using File Append and Split Tool it's only 9MB the problem is how do I upload it? I can access the FTP server but I cannot see a way to transfer files to it.

Ok I figured it out I was using firefox that's why, Anyways the sample is there under dellsam34 folder, admin or anyone can you please check the file and see if smart cutter loads it at your end?

Dear dellsam34:
Thanks for your message and the sample file.

The sample file is VC1 video, neither MPEG2 nor H.264 format.
Although our MovieShop products support VC1, Smart Cutter does not. VC1 smart rendering is not available at this time.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

VC1 smart rendering is not available at this time for smart cutter only or for all your products?

Dear dellsam34:
Thanks for your message.

VC1 smart rendering is not available at this time for all our products.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

Hello,
AVC1 is supported in smart cutter in the future ?