World's first frame accurate H.264 AVCHD cutter without re-encoding!

Hello,
Need some help: I want to cut out from the middle of a clip a commercial. When it starts I make the 'start point', when it ends I make the 'end point',now I click on 'delete..' at bottom of the program, press the red button, after seconds get the new clip, but nothing changed - the commercial still there.
Next loaded the clip again, let it play till the commercial, paused and made an 'end point', saved the project as #1. Loaded again the clip, let it play to the end of the commecial, paused and made 'new start point', let it play to the end, made the 'end point', saved the project as #2.
Now I loaded project #1, add batch, loaded projet #2, add batch, both projects were it the box, clicked on "link" (became yellow) , and 'start batch'. After seconds had the new clip - but the commercial still there.
What have I done wrong ? or some bug in the program.
I read the "help" and done everything as written there.
Answers will be appreciated.
Thanks
Motim

Dear Motim:
Thanks for your message.

'I set 'new start point' at the begining of the comercial, then set 'new end point' at the end of the comercial. clicked on the "delete" button, presssed the red button, it started encoding, the final file was the same as original - it did not cut anything.'

Smart Cutter works by saving segment(s) you defined into cut result.
So, you may define 'New Start Point' at the file start, then 'New End Point' at the beginning of the commercial; then define 'New Start Point' at the end of the commercial, and 'New End Point' at the file end. Now click 'red circle', it will be working.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

Great program, but I was having the same problem as Motim, I think the confusion comes from your help file.

After using 'New Start Point' and New End Point' to define what I wanted to remove I did what the help file says. "click the Delete button to remove current segment" The blue line disappeared and I assumed I had deleted the part I didn't want. If it doesn't do that what does the delete button do?

Is it there to remove just the current blue line from the timeline, (if perhaps you have changed your mind about what you wish to select) rather than using the 'Clear' button which will remove all the blue lines?

Hope this helps others, perhaps you could reword the help file. (or add a feature to remove the selected portion? )

Dear 747skipper:
Thanks for your kind help.

We will let our developers take your idea into account for the UI improvement.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

I agree that this is a continuing problem.
Overall....the Smartcutter interface is confusing....too hard to use for new users accustomed to "normal" video editing software.

What we need is a VIDEO TUTORIAL to easily learn how to use Smartcutter's confusing interface so we can quickly learn how to remove TV commercials. The videos on YouTube about Smartcutter either have no audio or are in Spanish.

This is how is SHOULD work to remove a commercial:

1. Go to beginning of commercial
2. Push START button
3. Go to end of commercial
4. Push END button
5. Push DELETE button

COMMERCIAL SHOULD BE DELETED !!!
But Smartcutter does not work that way.
Smartcutter desperately needs an interface upgrade, mkv support, H.265 support, and 4k support.
Smartcutter is getting old !!! Time for a major 2.0 upgrade to make it work like a "normal" video editor.

Dear larryasilva:
Thanks for your detailed advice.

'Time for a major 2.0 upgrade'

Recently we paid very much time on H.265 support so we were late on some other issues. And we sure will work on the UI improvement.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

hello

good program, but i have also one question

1 big video file
i have marked start and end poing .. video music spot start/end
how to get multiple files ?
not merged in one big file again ?

Dear dadoremix:
Thanks for your message.

Please follow below steps to split the big input video file into two (or multiple) smaller video files:
1.open the input video file
2.define start and end points for the first half, then click 'add batch' on the upper right on the UI
3.click 'delete' on the bottom of the UI
4.define start and end points for the second half, then click 'add batch' on the upper right on the UI
5.make sure the 'link' button disabled(black)
6.click 'Start Batch', it will be working

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

tnx for info
will try