"smart.exe has stopped working" on Windows 8.1

[cofulese]

I can start the application, but whenever I open a file (of any supported type) I get the message "smart.exe has stopped working". I can see a frame of the video in the preview window before it closes. I've tried the installed version and the portable version (1.8.6). Both do the same.

[admin]

Dear cofulese:
Thanks for your message.

'smart.exe has stopped working'

Please follow below steps, see whether this helps.
1.download the most updated portable version of Smart Cutter.
http://www.fame-ring.com/smart.cutter.rar
2.decompress it to a directory, say C:\FameRing, but not C:\Program Files this time.
in the directory, run the smart.exe

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

[cofulese]

Hi there

just tried that and got the same error.

The event log shows this:

Faulting application name: smart.exe, version: 0.0.0.0, time stamp: 0x532fd0f1
Faulting module name: smart.exe, version: 0.0.0.0, time stamp: 0x532fd0f1
Exception code: 0xc0000005
Fault offset: 0x00105f24
Faulting process ID: 0x1d88
Faulting application start time: 0x01cf568a98672c95
Faulting application path: C:\FameRing\smart.exe
Faulting module path: C:\FameRing\smart.exe

[admin]

Dear cofulese:
Thanks for your message.

'got the same error'
Have you ever tried this on other OS, such as XP, Win7 and Win8.0?

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

[cofulese]

Hi

It was fine on vista and win 7

[cofulese]

Hi

It works on a real PC, but not in a VM - I've tried virtualbox and kvm/qemu.

Any ideas?

Thanks

[admin]

Dear cofulese:
Thanks for your message.

'It works on a real PC, but not in a VM'
What is the OS are your referring to? XP, Win7 or Win8.0/Win8.1?

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

[cofulese]

Hi there

I've only been able to try on Win8 and Win 8.1 in a VM

Cheers

[admin]

Dear cofulese:
Thanks for your message.

'only been able to try on Win8 and Win 8.1 in a VM ... It works on a real PC, but not in a VM'
Do you mean on you end, Smart Cutter in Win8.0/Win8.1 on real PC works, but Smart Cutter in Win8.0/Win8.1 on VM failed?

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

[cofulese]

Hi there

Yes. Win 8 and Win 8.1 in VM (either kvm or virtualbox) fail with the error listed in my earlier post.

Win 8 and Win 8.1 work if on physical PC

I've just been able to try Win7 on a VM (kvm) and that behaves differently again. It runs, let's me browse for a file, but when I select ok, nothing happens. File doesn't open, but app doesn't crash either.

Any help will be very much appreciated. I only need to use this in a VM (which worked when I first bought it)

I'm happy to run any diags or generate any logs you require if it will help.

Cheers