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Dear support,

I just replaced a new computer and found that the output for SmartCutter is different which compare with my old computer.
The output file in new computer may not playback property. I performed a test and find that the filesize is totally different in different computer.
Is it the reason that I got problem in my new computer? Is there any computer setting or driver will cause this result?
Thanks in advance.

BR,
Alex

Dear AlexM:
Thanks for your message.

'a new computer and found that the output for SmartCutter is different which compare with my old computer.'
Please help us to show and identify the problem.
1.What are the OS of your old and new computers?
2.What are the video players of your old and new computers to playback the cut result?
3.What are the Smart Cutter version numbers on your old and new computers?

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

admin wrote:Dear AlexM:
Thanks for your message.

'a new computer and found that the output for SmartCutter is different which compare with my old computer.'
Please help us to show and identify the problem.
1.What are the OS of your old and new computers? OLD: WinXP, NEW: Win7 64bit
2.What are the video players of your old and new computers to playback the cut result? Test in KMPlayer
3.What are the Smart Cutter version numbers on your old and new computers? Both are 1.8.4

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

Please find my answer above. Thanks a lot.
BTW, is there any reason cause the output different in filesize?

Dear AlexM:
Thanks for your message.

'Test in KMPlayer'
KMPlayer may use different direct show filters for playback, do you have the same KMPlayer setting on the old and the new computer?

'the output different in filesize'
Could you please tell us the actual output file size on both computers?

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

admin wrote:Dear AlexM:
Thanks for your message.

'Test in KMPlayer'
KMPlayer may use different direct show filters for playback, do you have the same KMPlayer setting on the old and the new computer?

'the output different in filesize'
Could you please tell us the actual output file size on both computers?

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

KMPlayer in default setting, But it is play back in my friend's computers. But it is no issue if the file is cut by my old computer

I tried in 3 computers for test, same start and end time. All files size as shown below.
24,099,908 PC1_WINXP.ts
26,882,308 PC2_WIN7.ts
25,258,740 PC3_WIN7.ts

I performed some test again. Seem the problem found on SmartCutter run under Intel 4770k & 4770s CPU PCs only. (I guess problem occur on Haswell's CPU)
But no problem if I setup a VM platform in Intel 4770's PC. Compared the file size, 4770k & 4770s are larger than others. any clue?
Thanks.

Dear AlexM:
Thanks for your message.

Recently we made some tests on our end about this issue, but did not re-produce the problem yet. We tried KMPlayers on WinXP and Win7. And we will be trying it on various dshow filter combinations.

'Compared the file size, 4770k & 4770s are larger than others.'
Due to the transcoding optimization, on various CPU sets, some bits of the output may be slighty different, but this does not affect the video pixels actually, we are pretty sure about this.

Could you please upload a video sample (showing the problem) to our ftp server for a test? Here is our ftp info:
http://www.fame-ring.com/forum/viewtopic.php?f=6&t=105

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

Dear Admin,

I just found a easy way to verify the output.
Please check the attached files in your ftp server under folder "AlexM".
Thanks a lot.

Dear Admin,

I tried in 3rd 4700 PC with win8, also got the same issue as before.
Could you re-produce the symptom? Thanks.

BR,
Alex

May I know any finding at your side?