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Crash with 1.6.0 in full screen

Posted: Wed Oct 24, 2012 4:23 am
by Pope Innocent XIV
Smart is crashing in Windows 7 when I'm in full screen mode.

I uploaded the video file to ftp. The file is of a football game. I'm not actually trying to cut this file; I'm analyzing the plays in the game which means I'm scanning back and forth a lot. The only way I know how to make the preview screen bigger is to go to fullscreen mode. (Is that even possible?)

I can scan through the file in fullscreen mode for a minute or two, but then it crashes. It's done this four or five times. It started in 1.4, so I upgraded to 1.6, but it still crashes.

The Win7 error dialog contains this debugging:

Problem signature:
Problem Event Name: APPCRASH
Application Name: smart.exe
Application Version: 0.0.0.0
Application Timestamp: 506c2649
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7600.16930
Fault Module Timestamp: 4eeaf834
Exception Code: c0000005
Exception Offset: 00009c7f
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Re: Crash with 1.6.0 in full screen

Posted: Wed Oct 24, 2012 4:32 am
by Pope Innocent XIV
It just crashed on me again, this time without even going into full screen. All the debugging info from the Windows crash dialog was the same.

Re: Crash with 1.6.0 in full screen

Posted: Wed Oct 24, 2012 1:17 pm
by admin
Dear Pope Innocent XIV:
Thanks for your message and the sample file.
We tried it on different computers with different systems but did not re-produce the problem.

Please help us to show and identify the problem.
1.Could you please tell us the memory size of your computer?
2.Does this crash happen on your end with the sample you sent to us?
3.Does the crash happen on a specific file or on many files?
4.Could you please try it on other computers for a test?

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

Re: Crash with 1.6.0 in full screen

Posted: Thu Oct 25, 2012 2:24 am
by Pope Innocent XIV
admin wrote: 1.Could you please tell us the memory size of your computer?
2.Does this crash happen on your end with the sample you sent to us?
3.Does the crash happen on a specific file or on many files?
4.Could you please try it on other computers for a test?
1. This computer has 8 GB of RAM.
2. That sample file was a segment of the file that was crashing. After a few minutes I couldn't get the sample to crash. The file that caused the crash was about 380 MB (which in turn was a segment from a file originally 17 GB).
3. I just had it crash again with a different file.
4. The only other computers I have all run XP, and this is Win 7, but I'll try.

When I switch to fullscreen, Windows says
The color scheme has been changed.

The following program has performed an action that requires Windows to temporarily change the color scheme to Windows 7 Basic.

Program: smart.exe
Publisher: <Unavailable>
Process identifier (PID): 6520

Windows will automatically change the color scheme back to Windows Aero when this program or other programs performing similar actions are no longer running.
In the meantime, is there any way to make the video preview bigger without switching to full screen?