Dear zhaobin:
Thanks for your message.
Please help us to show and identify the problem.
Could you please upload a video sample to our ftp server for a test?
It would be better if the sample file size is less than 100 MB.
If you can not find small sample, use this simple tool to split your movie file into small pieces, and upload any one of them.
http://www.softpedia.com/get/PORTABLE-S ... rger.shtml
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before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.
FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 100MB.
Thank you.
FTP Username:
samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
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Looking forward to your further message.
Thank you very much.
Best Regards,
FameRing Support Team