First use of SC 1.4.6 Portable and it crashes!

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famePete
Posts: 9
Joined: Sun Sep 05, 2010 1:21 pm

First use of SC 1.4.6 Portable and it crashes!

Post by famePete »

I've just downloaded SmartCutter 1.4.6 and it crashed on first use.
I was cutting out commercials, but it crashed about when I got to my 5th segment that I was about to add to the merge list.

File was a 5.5GB h264/AAC-HE .TS TV broadcast file.
Os=Win7sp1 x64 on AMD Phenom.

Is there some kind of log I can send you?
admin
Site Admin
Posts: 740
Joined: Mon Jun 01, 2009 12:54 pm

Re: First use of SC 1.4.6 Portable and it crashes!

Post by admin »

Dear famePete:
Glad to hear from you again.

'crashed about when I got to my 5th segment'
Could you please provide us a short video sample around this cut point? You can use Smart Cutter to cut several minutes before then several minutes after the problemic cut point.

Please upload the sample to our ftp server:
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before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.

FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 100MB.
Thank you.

FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
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Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team
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