Page 1 of 1

Big tp hd file frome dvico 6600

Posted: Wed Dec 30, 2009 2:09 pm
by raoulb
I use a trial version of smart cutter.
I tried to cut a big hd tp file (5,7gb) obtained with tvico m 6600 with smart cutter.
The program starts and hangs immediately when i try to record.

After that, I tried with a small file, program works normally but when trying it I see the first seconds of the big file and after the small one.

Cordially.

Re: Big tp hd file frome dvico 6600

Posted: Thu Dec 31, 2009 2:31 pm
by raoulb
No answer?
I am very sad because this software seemed to be the only one which seemed to have a chance to work normally whith my tp files.
Raoul

Re: Big tp hd file frome dvico 6600

Posted: Thu Dec 31, 2009 2:36 pm
by admin
raoulb wrote:No answer?
I am very sad because this software seemed to be the only one which seemed to have a chance to work normally whith my tp files.
Raoul
Dear Raoul:
Could you please send us a small sample file (larger than 3 MB) for a test? We have tested Smart Cutter with files larger than 16GB many times, so size of file does not matter.
If you could send us that sample, may be we can find out what is the problem. Thanks.
Our email address is
support@fame-ring.com or famering@gmail.com
Best Regards,
FameRing Support Team