Page 1 of 1
Crash while sliding through .ts files
Posted: Sun Sep 12, 2010 2:20 am
by willbe
Hi,
Despite being a generally fantastic tool to edit .ts files captured from TV, Smart Cutter occassionally crashes while using the slider (or other methods) leaving an 'Assertion failed' message on screen. This happens at the same point in the file each time I open it with Smart Cutter. I've emailed a small sample file - hopefully you can reproduce the error & more importantly solve the problem. Version 1.2.8 didn't help & the crashes can be very frustrating.
Thanks for your help.
Re: Crash while sliding through .ts files
Posted: Sun Sep 12, 2010 10:17 am
by admin
Dear willbe:
Thanks for your message.
Your sample file has been received okay.
We re-produced the problem in Smart Cutter. It is related to mpeg2 video stream parsing.
Since it can be easily re-produced, we think it will not take long to fix.
We may include a fix on it in the new version soon.
We will keep you posted about the progress.
Please feel free to send us your further advice and suggestion.
Thank you.
Best Regards,
FameRing Support Team
Re: Crash while sliding through .ts files
Posted: Mon Sep 20, 2010 11:51 am
by admin
Dear willbe:
We think we have resolved the problem.
Please try the new version 1.2.9 on your end
http://www.fame-ring.com/smart.cutter.rar
and tell us the result, thank you.
Looking forward to your further message.
Best Regards,
FameRing Support Team
Re: Crash while sliding through .ts files
Posted: Sun Sep 26, 2010 10:45 am
by willbe
Wow! Successfully edited a range of .ts files (including some that had previously caused trouble) using new version 1.2.9 with no crashes. I'm quite frankly stunned by your speedy efforts in solving this. You guys are legends & so is your software!
Thanks heaps,
Willbe
Re: Crash while sliding through .ts files
Posted: Tue Sep 28, 2010 2:16 pm
by admin
willbe wrote:Wow! Successfully edited a range of .ts files (including some that had previously caused trouble) using new version 1.2.9 with no crashes. I'm quite frankly stunned by your speedy efforts in solving this. You guys are legends & so is your software!
Thanks heaps,
Willbe
Dear Willbe:
Thanks for your message. It means a lot to us.
We are so glad to know that the new version does the work.
Please feel free to send us your further advice and suggestion.
Thank you.
Best Regards,
FameRing Support Team