Output problem
Output problem
I am able to successfully link h264 mov files together, but the resulting output file does not play on any players that normally play my raw files. Ideas?
Re: Output problem
Dear mccue001:
Thanks for your message.
'h264 mov ... output file does not play on any players'
Sounds strange.
Could you please upload a video sample to our ftp server for a test?
It would be better if the sample file size is less than 100 MB.
-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.
FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 100MB.
Thank you.
FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-------------------------------------
Looking forward to your further message.
Thank you very much.
Best Regards,
FameRing Support Team
Thanks for your message.
'h264 mov ... output file does not play on any players'
Sounds strange.
Could you please upload a video sample to our ftp server for a test?
It would be better if the sample file size is less than 100 MB.
-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.
FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 100MB.
Thank you.
FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-------------------------------------
Looking forward to your further message.
Thank you very much.
Best Regards,
FameRing Support Team
Re: Output problem
I don't know how to use the FTP site so I sent you the files via Yousendit. I hope that you got them and I look forward to your reply.
Re: Output problem
Dear mccue001:
We have not receive any video sample yet, maybe the Yousendit is not working?
Looking forward to your further message.
Thank you very much.
Best Regards,
FameRing Support Team
We have not receive any video sample yet, maybe the Yousendit is not working?
Looking forward to your further message.
Thank you very much.
Best Regards,
FameRing Support Team
Re: Output problem
I will resend the files. I am emailing them to samples@fame-ring.com. Is this correct?
Re: Output problem
Dear mccue001:
If you send sample via email, please use
famering@gmail.com or support@fame-ring.com
and keep the sample smaller than 20MB, thank you.
Looking forward to your further message.
Thank you very much.
Best Regards,
FameRing Support Team
If you send sample via email, please use
famering@gmail.com or support@fame-ring.com
and keep the sample smaller than 20MB, thank you.
Looking forward to your further message.
Thank you very much.
Best Regards,
FameRing Support Team
Re: Output problem
Email with attachments (<20 mb) consisting of 2 raw h.264 files and one Smart Cutter successfully merged file sent.
Re: Output problem
Have you had a chance to look at the sample clips I sent you?
Re: Output problem
Dear mccue001:
Thanks for your sample files.
We did re-produce the problem on these samples. The developers are trying to fix the problem.
We will keep you posted about the progress.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team
Thanks for your sample files.
We did re-produce the problem on these samples. The developers are trying to fix the problem.
We will keep you posted about the progress.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team
Re: Output problem
I guess you couldn't solve the problem, huh? That leaves me SOL...