Windows 2008 support - Smart Cutter

[speed111]

Hello, although the program seems to run fine on my system, when I am trying to load a movie, I get no error but nothing seems to happen, I only get a blank project
I forgot to mention it is 64bit

[admin]

Dear Speed111:
Thanks for your concern.

1.When you open a movie, can you see the actual movie info shown on the top-left input property pad?
2.When you scroll the slider bar, can you see the images on those 7 small thumbs?
3.In the 'Options' dialog, try to change the option 'Enable Full-Screen' see whether it helps

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

[speed111]

Hello, the answers are:

1.No, I see a blank input property
2.No, nothing happens when scrolling
3.If i enable full screen, the program crashes when i try to import a movie

Also, i am unable to use the small scroll bar (frame scrolling), it seems "stuck" to the left

Thank u!

[admin]

Dear speed111:
Thanks for your message.

Please help us to show and identify the problem.
Could you please send us video samples for a test?

Please limit the size of the sample file under 100 MB.

-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.

FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 100MB.
Thank you.

FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-------------------------------------

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

[speed111]

Thanx for your help!
I will upload a sample asap but note that i don't experience any problems with the same video files on another OS (win7) i used the software
Regards

[speed111]

Hello, any updates?

[admin]

Dear speed111:
Thanks for your sample file.

We did not re-produce this issue on Win XP, Vista, Win2008(EN), and Win7 systems.
May be you could provide us detailed version information of your Win2008?

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

[speed111]

Hello again
The system i am using the software is a virtual machine based on KVM, 4Gb RAM and 4 virtual CPUs, Win2008 R2 Standard, SP1

[MOSMarauder]

In a Win2008 VM it cannot work because dhsow lack. U have to enable some features there first. (seach in Google for Srrver 2008 to Workstation and u will find it..sorry i havent got the URL atm.)

In Server 2008 on a real Machine it works like a charm. (Also in 2008 Server R2 Foundation)

Mara