Crash with H.264

[mroctober]

I'm using the latest version of Smart Cutter to to try edit H.264 videos. I'm using a Windows 7 Ultimate 64bit pc. When I load the video the program crashes, I can take the same video and load it on an slower 32bit pc and it works fine. Non H.264 load on the 64bit perfectly.

Here's the error

Faulting application name: smart.exe, version: 0.0.0.0, time stamp: 0x4e786971
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x07cbb8a8
Faulting process id: 0x118c
Faulting application start time: 0x01ccd4b31094d29d
Faulting application path: C:\FameRing\Smart Cutter for DV and DVB\smart.exe
Faulting module path: unknown
Report Id: 57f082d3-40a6-11e1-8ef1-1078d2f7f7a0

[admin]

Dear mroctober:
Thanks for your message.

' Non H.264 load on the 64bit perfectly.'
Please help us to show and identify the problem.

Could you please send us a video sample for a test?

It would be better if the sample file size is less than 100 MB.

If you can not find small sample, use this simple tool to split your movie file into small pieces, and upload any one of them.
http://www.softpedia.com/get/PORTABLE-S ... rger.shtml
-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.

FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 100MB.
Thank you.

FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-------------------------------------

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

[mroctober]

I'm new to this, how do I create the sub-directory?