I purchased Smart Cutter so I could make a compiled disc of scenes from various blu-rays for testing equipment. I wanted there to be absolutely no quality loss and the Smart Rendering does this well.
But I have found that many, not all, but many of the rips will not even load or show up when 'opening' in Smart Cutter. I have tried ripping the core files with both DVDFab and AnyDVD. Some of the M2TS movie files open easily, e.g Quantum of Solace, but other movies seem empty (but they all play on various media players).
What am I doing wrong?
Blu-ray rips will not open
Re: Blu-ray rips will not open
Dear agisthos:
Thanks for your message.
'... I purchased Smart Cutter ...'
Thanks for your purchasing. Maybe you were using another email address? We can not identify your order in our customer list. If you can send us an email about your order info, we will forward your position in our tech-support list, and your question will be processed much faster.
Our email address:
famering@gmail.com or support@fame-ring.com
'... other movies seem empty ...'
Please help us to show and identify the problem.
Could you please send us video samples for a test?
It would be better if the sample file size is less than 100 MB.
If you can not find small sample, use this simple tool to split your movie file into small pieces, and upload any one of them.
http://www.softpedia.com/get/PORTABLE-S ... rger.shtml
-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.
FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 100MB.
Thank you.
FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-------------------------------------
Looking forward to your further message.
Thank you very much.
Best Regards,
FameRing Support Team
Thanks for your message.
'... I purchased Smart Cutter ...'
Thanks for your purchasing. Maybe you were using another email address? We can not identify your order in our customer list. If you can send us an email about your order info, we will forward your position in our tech-support list, and your question will be processed much faster.
Our email address:
famering@gmail.com or support@fame-ring.com
'... other movies seem empty ...'
Please help us to show and identify the problem.
Could you please send us video samples for a test?
It would be better if the sample file size is less than 100 MB.
If you can not find small sample, use this simple tool to split your movie file into small pieces, and upload any one of them.
http://www.softpedia.com/get/PORTABLE-S ... rger.shtml
-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.
FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 100MB.
Thank you.
FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-------------------------------------
Looking forward to your further message.
Thank you very much.
Best Regards,
FameRing Support Team
Re: Blu-ray rips will not open
I'm not sure how your rips are but I tried myself loading the streams from the blu-ray disc and they won't load and that is due to copy protection, so my point is maybe the copy protection is carried over to your rips, try use AnyDVD to remove copy protection since your intention is not to break the law.