It can not output MP4 after windows10 x64 build 17134.

[ronz]

When start transcoding starts, mp4 of 1.79 KB is created and it can not be created. It was operating correctly around March 2018. The version of smart.cutter is a portable version of 1.9.4.

[admin]

Dear ronz :
Thanks for your message.

'It was operating correctly around March 2018.'
Do you mean after you upgraded to windows10 x64 build 17134, the problem happened?

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

[ronz]

Thanks for the response.

I am using Windows 10 Pro x64, but output was possible around March 2018.
After "Windows Update", MP4 output will fail.

It has become impossible since when.

A temporary file is created in the folder when it is running, but temp.*.* Is 0 KB.
Since it is a portable version, it is put on a drive [E] which is not C.

[ronz]

After version upgrade to 17763.134, editing is now possible.
Thanks.

Best Regards,
ronz.

[razzandy]

Hi Guys

I have just discovered Smart Cutter has stopped working both on my WHS 2011 and my Win 10 PC.

On WHS 2011 I open the file to import but the file never appears.

On my Win 10 PC it either crashes while transcoding with an error (sorry did not catch the error) or it performs the whole process and completes it but I can't find the file, no file is generated in the directory I specify!

I'm not going to pay for a licence until its working again.

Hope its fixed soon

[admin]

Dear razzandy :
Thanks for your message.

'I have just discovered Smart Cutter has stopped working both on my WHS 2011 and my Win 10 PC.'
Any major change to the computer just before the problem first showed? Such as some kind of system update?

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

[razzandy]

Hi Guys

The only things that have been done are Windows Updates on both Systems. This is a total guess but both systems did a 'Net Framework' update within two days of each other. Would the Net Framework have anything to do with the issue?

Win 10 (December 11, 2018): KB4470502 Cumulative Update for .NET Framework 3.5 and 4.7.2 for Windows 10 version 1809 and Windows Server 2019 (https://support.microsoft.com/en-gb/hel ... -kb4470502)

WHS 2011 (December 12, 2018): Security and Quality Rollup updates for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, and 4.7.2 for Windows 7 SP1 and Windows Server 2008 R2 SP1 (KB 4471987) (https://support.microsoft.com/en-gb/hel ... 5-to-4-7-2)

Hope this helps in some way?

P.S. I have also tired reinstalling on both system

Dear razzandy :
Thanks for your message.

'I have just discovered Smart Cutter has stopped working both on my WHS 2011 and my Win 10 PC.'
Any major change to the computer just before the problem first showed? Such as some kind of system update?

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

[admin]

Dear razzandy :
Thanks for your message.

'Would the Net Framework have anything to do with the issue?'
Will test it on our end to see what is happening.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

[razzandy]

H Admin

Have you replicated/experienced the issue yet?

Cheers

[admin]

Dear razzandy:
Thanks for your message.

'Have you replicated/experienced the issue yet?'
We did not re-produce the problem yet, and are still trying more combinations.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team