Mac Version crashing on every export

[tinbert]

Frame accurate cutting is really, really great - if it works.
Unfortunately, on the Mac version has the preview window is always black, and it is always crashing on export of files or fixing a video file (crash report available).

My Mac is an (older) iMac11,1 (late 2009, Core i5, 64 GB), MacOS X 10.10.5, the video files are 1920x1080, format TS, h264decoder, audio ac3, "as is" from a Vu+ Duo2 (Dreambox).

Is there any chance that this will be fixed? On a different thread similar problems are reported since last year.

[admin]

Dear tinbert:
Thanks for your message.

Till now we have tested Smart Cutter okay on OSX 10.7.2 ~ OSX 10.9.5.
But on 10.10.x we met a problem, and are working on it.
Will keep you posted about the progress.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

[tinbert]

But on 10.10.x we met a problem, and are working on it.
Will keep you posted about the progress.

Great, I'm looking forward to the new version!

[admin]

Dear tinbert:
Thanks for your message.

'Will we get an update this year ?'
We already fixed the problem on MAC OSX and will release a new version soon.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

[admin]

Dear tinbert:
We now have a fix version 1.9.3 for the OS X problem. Please try it on your end to see whether it helps.

You can download it here:
http://www.fame-ring.com/SmartCutter.dmg

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

[tinbert]

Dear tinbert:
We now have a fix version 1.9.3 for the OS X problem. Please try it on your end to see whether it helps.

You can download it here:
http://www.fame-ring.com/SmartCutter.dmg

Please feel free to send us your further advice and suggestion.

Unfortunately this new version crashes as fast as the one before.
If you want to get a crash report or more info about my Mac and OS, please tell me.

What I've done:
-Load ts non-HD video (from Enigma like VU+ Duo2)
-Set some start and endpoints
-Click the red button
-Boom

[tinbert]

Well, it's somewhat funny. It crashed on my first 3 trials to encode from the same file, even without editing before.
Now I'm tried some more editing on the very same file - and it is stable so far. Not very helpful bug report, isn't it

[arkady]

Dear tinbert:
We now have a fix version 1.9.3 for the OS X problem. Please try it on your end to see whether it helps.

You can download it here:
http://www.fame-ring.com/SmartCutter.dmg

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

I am crashing very frequently with this version also. Sometimes ten or more attempts are required before a good video is produced.

I also have some problem with the quality of the output files, but that is a topic for another thread.

[dvdiva]

I have been happy with this product as a registered user until I updated to OS X 10.11.1 El Capitan last week
I can make edits but cannot transcode without crashing.
Please fix this.

[admin]

Dear dvdiva:
Thanks for your message.

Some users did meet the similar crash problem on OSX 10.11.1 El Capitan, and are working on it. Will keep you posted about the progress.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team