Hello,
With some ts files, when I cut them with SmartCutter (v1.8.2), there is no audio if I play them with VLC media player. (But it is ok with Windows Media Player)
Also the length of the video is not ok with both VLC and WMP. (12:04:34 instead of 01:35:41)
Could you please help me ?
Best regards.
Pat.
No audio with VLC and length not ok.
Re: No audio with VLC and length not ok.
Dear Pat:
Thanks for your message.
'No audio with VLC and length not ok.'
Please help us to show and identify the problem.
Could you please upload a video sample (showing the problem) to our ftp server for a test?
It would be better if the sample file size is less than 50 MB.
If you can not find small sample, use this simple tool to split your movie file into small pieces, and upload any one of them.
http://www.softpedia.com/get/PORTABLE-S ... rger.shtml
-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.
FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 50MB.
Thank you.
FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-------------------------------------
Looking forward to your further message.
Thank you very much.
Best Regards,
FameRing Support Team
Thanks for your message.
'No audio with VLC and length not ok.'
Please help us to show and identify the problem.
Could you please upload a video sample (showing the problem) to our ftp server for a test?
It would be better if the sample file size is less than 50 MB.
If you can not find small sample, use this simple tool to split your movie file into small pieces, and upload any one of them.
http://www.softpedia.com/get/PORTABLE-S ... rger.shtml
-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.
FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 50MB.
Thank you.
FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-------------------------------------
Looking forward to your further message.
Thank you very much.
Best Regards,
FameRing Support Team
Re: No audio with VLC and length not ok.
Hello,
Thanks for your fast respons.
I uploaded a piece of the original file, but no problem of length with this piece, only with the original (3,5GB
)
Best regards.
Thanks for your fast respons.
I uploaded a piece of the original file, but no problem of length with this piece, only with the original (3,5GB
)Best regards.
Re: No audio with VLC and length not ok.
Dear Pat:
Thanks for your message.
We have a new version for this problem.
http://www.fame-ring.com/smart.cutter.rar
May you please try it on your end.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team
Thanks for your message.
We have a new version for this problem.
http://www.fame-ring.com/smart.cutter.rar
May you please try it on your end.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team
Re: No audio with VLC and length not ok.
Hello,
I've been trying the latest version (1.8.5), but the the result is the same (with the same .ts file I had uploaded).
Something new now is that Smart Cutter crashes if I try with the original file (3,5 GB) ???
I uploaded .ts file, and two .prj files, one project is ok with audio, and the other one is without audio.
I assumed that the link: http://www.fame-ring.com/smart.cutter.rar was the version 1.8.5, that I already had installed on my computer.
Thank you for your help.
Best regards,
Pat
I've been trying the latest version (1.8.5), but the the result is the same (with the same .ts file I had uploaded).
Something new now is that Smart Cutter crashes if I try with the original file (3,5 GB) ???
I uploaded .ts file, and two .prj files, one project is ok with audio, and the other one is without audio.
I assumed that the link: http://www.fame-ring.com/smart.cutter.rar was the version 1.8.5, that I already had installed on my computer.
Thank you for your help.
Best regards,
Pat