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Dear pwust: Thanks for your message. 'some kind of hiccup within the stream' Our developers examined the sample file, found many, maybe we'd say too many errors in this TS file. Mostly time code errors, especially PCR faults, and bad audio frames. This may came from some kind of recording faults. Ma...

Dear pwust: Thanks for your message and the sample files. We will let our developers check the sample files to see what is happening. 'recorded files coming from a Terratec Cinergy USB card with DVBlink software' Do you mean that other recorded files from this very same source do not show this probl...

Dear VGER: Thanks for your message. We are now busy on some MAC OSX 10.11.x issues, it did cost us much time. It is more difficult to deal with on OSX than on Windows. And we sure will keep on working to develop our further Windows versions. Please feel free to send us your further advice and sugges...

Dear Gesine Hammerling: Thanks for your message. 'the programme crashes immediately after opening a ts stream' Does this happen on every video files or just happen on one single ts file? Please feel free to send us your further advice and suggestion. Thank you very much. Best Regards, FameRing Suppo...

Dear krimb1: Thanks for your message. 'the embedded timecode of the input is discarded in the output files' Strange, it should not be. Could you please describe the problem in more detail? What type of timecode was discarded? Please feel free to send us your further advice and suggestion. Thank you ...

Dear bwest1: Thanks for your message. Please help us to show and identify the problem. Could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the sample file size is less than 50 MB. If you can not find small sample, use this simple to...

Dear krimb1: Thanks for your message. 'It appears during exports, the Disk Space field is always zero.' We are now working on the MAC version of Smart Cutter. Will look into the issue and keep you posted about the progress. Please feel free to send us your further advice and suggestion. Thank you ve...

Dear bwest1: Thanks for your message. 'MPEG2 TS ... all these new videos that I cut out, during playback the first few frames (usually 3) and the very last frame are always distorted (pixelated)' It should not be. What is the actual video format in the MPEG2 TS? Is it MPEG2 video or H.264/AVCHD vide...

Dear dvdiva:
Thanks for your message.

Some users did meet the similar crash problem on OSX 10.11.1 El Capitan, and are working on it. Will keep you posted about the progress.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

Dear dellsam34: Thanks for your message. 'change the message "wait for transcoding complete message" to "Processing Video" and "transcoding complete" to "Done"' Yes we will do this. Please feel free to send us your further advice and suggestion. Thank you very...