Search found 740 matches

by admin
Tue Jun 07, 2016 2:40 am
Forum: General support issues
Topic: Cut video larger then source
Replies: 4
Views: 9511

Re: Cut video larger then source

Dear Delibit: Thanks for your message. 'Yes indeed the file was small.' When the input file is small, Smart Cutter has no enough room to do rate control while generating the output file. It has nothing to to with GOP size, but is related to container structure. Maybe you could try it on some larger ...
by admin
Wed Jun 01, 2016 2:29 am
Forum: General support issues
Topic: Cut video larger then source
Replies: 4
Views: 9511

Re: Cut video larger then source

Dear Delibit:
Thanks for your message.

'I get +7000 kb bitrate of an 1000 kb bitrate source file.'

Is the source movie very short? Do you know the video format of it? Is it H.264/AVCHD or MPEG2?

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team
by admin
Wed Jun 01, 2016 2:19 am
Forum: Smart products - support
Topic: Corrupted m2ts files after cuts in the middle
Replies: 1
Views: 2822

Re: Corrupted m2ts files after cuts in the middle

Dear SebDog: Thanks for your message. 'The problem seems to result from the origin of the file.' Could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the sample file size is less than 50 MB. If you can not find small sample, use this...
by admin
Tue May 17, 2016 1:24 am
Forum: Smart products - support
Topic: Mac Version crashing on every export
Replies: 19
Views: 26692

Re: Mac Version crashing on every export

Dear Beechwoods: Thanks for your message. 'crashing on every export, and often during scrubbing within a file.' We think we are very close to the underlying reason of the problem, already narrowed it down into few possible combinations. Will keep you posted when we finally have a fix for it. Please ...
by admin
Sun May 01, 2016 3:57 am
Forum: Features and Requests
Topic: Smart Cutter - break file into clips
Replies: 3
Views: 9013

Re: Smart Cutter - break file into clips

Dear brianappj: Thanks for your message. 'I think the ability to break a file into clips and then copy, paste or delete them is possible but it needs to be more user friendly and integrated into the timeline' Yes we will let our developers try this to make it easier. Please feel free to send us your...
by admin
Tue Apr 26, 2016 6:33 am
Forum: Features and Requests
Topic: Smart Cutter - break file into clips
Replies: 3
Views: 9013

Re: Smart Cutter - break file into clips

Dear brianappj: Thanks for your message. 'Would scene detection be possible?' Currently we can do this in Smart Cutter by searching for black frames in the movie, open a movie and click 'Detect AD' button will do this. 'The whole concept of deleting, moving, copying and pasting clips seems to be mis...
by admin
Sat Apr 09, 2016 1:38 am
Forum: Smart products - support
Topic: Smart Cutter erzeugt teilweise asynchrone Streams
Replies: 10
Views: 7764

Re: Smart Cutter erzeugt teilweise asynchrone Streams

Dear minbari:
Thanks for your message.

The fix is on the final stage of development, the new fix version is about to release for the problem.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team
by admin
Tue Mar 22, 2016 1:33 am
Forum: Smart products - support
Topic: Mac Version crashing on every export
Replies: 19
Views: 26692

Re: Mac Version crashing on every export

Dear Misoko: Thanks for your message. 'Something new on the Mac Version? I am back to Yosemite because it is a lot better then El Capitan with the crashing.' Yes MAC system is more difficult to deal with than Windows system, we are still working on it. OSX is not so good in compatibility between old...
by admin
Tue Mar 15, 2016 2:27 am
Forum: Other Discussions
Topic: 4K/UHD Editing
Replies: 4
Views: 17406

Re: 4K/UHD Editing

Dear dellsam34: Thanks for your message. 'any plans to make a 4K/UHD version of the Smart Cutter ?' As soon as we know which standard to choose, between H.265 and VP9, we will begin the actual work of it. Please feel free to send us your further advice and suggestion. Thank you very much. Best Regar...
by admin
Fri Mar 11, 2016 2:25 am
Forum: Smart products - support
Topic: Smart Cutter 1.9.3 crashing on transcoding on 24 core system
Replies: 2
Views: 3503

Re: Smart Cutter 1.9.3 crashing on transcoding on 24 core sy

Dear oliver_unrath: Thanks for your message. 'When I start a batch The system crashes on transcoding the videos ... when there are more the 16 cores assigned to smart.exe it crashes.' Looks like related to the multi-thread transcoding. Could you please tell us the video format of your movies? Is it ...