World's first frame accurate H.264 AVCHD cutter without re-encoding!

Dear Support Team, Unfortunately the program version 1.9.2 still craches...there seems to be no significant improvement. As I was looking forward to re-using the software since three months now I am starting to become disappointed. What is your intention for the nearest future? How to continue? The ...

Dear Support Team,

Thank you for your reply. Sounds basically good!

Trying to upload the file as requested I have problems to connect with your ftp-server. Everything o.k. on your end? Are the old access data still valid?

Best regards, James.T.

Dear Support Team!

I would like to wish all of you a happy properous new year!

Your last post from Dec 14th sounds quite confident and I would like to know when the new program release can be expected?

Looking forward to your reply.

Best regards,

James.T.

Dear Support Team,

Any progress with regards to my log files? Have your developers identified the problem?

Looking forward to hearing from you.

Best regards,

James.T.

Good Morning Support Team,

Have you received the log files I sent you?
Any news and results from your investigations?

Looking forward to your reply.

Thank you and best regards,

James.T.

Dear Support Team, Thank you for your answer. Yes, I am sure, I cannot identify problems running the test version 1.4.8. But unfortunately, the test version 1.9.1 is still collapsing. I will send you both log files (148 and 191). Hoping this helps! Looking forward to your reply. Thanks again and bes...

Good Morning Support Team, Thank you very much for your effort. The downloaded test version runs without any problems on my end!! I assume you don't need the fame_debug.log file, right? The option window of this test version shows "version 1.4.8". Will it help you to fix the bug also in 1....

Dear Support Team, Could you please inform about your effort to solve this problem. As I paid the fee for the program and for your support I would appreciate to get what I paid for. At the moment, the situation is not very comfortable. How can we move forward? Looking forward to hearing from you soo...

Dear Support Team,

Thank you for your proposal.
I follwed your instructions, but unfortunately the program is still crashing creating a zero size file as before.

Looking forward to hearing from you soon.

Best regards,
James.T.

Dear Pete,

No worries! Whatever helps saving this problem is very welcome as I also guess we're having the same issue.
Your offer for a screen sharing session with the support team is great and I sincerely hope that the team can fix it!

@Support team: Any news?

Regards, James.T.