Search found 6 matches

by J_Waller
Tue Apr 01, 2014 7:06 am
Forum: Smart products - support
Topic: Cannot load files
Replies: 9
Views: 5103

Re: Cannot load files

I think I have narrowed down the sources for mp4s that are not recognized by Smart Cutter. I have uploaded a new file: 'Test_Out_Title49.mp4'. This will NOT open in Smart Cutter, no matter what I do. To edit it I 'convert' it in Freemaker, the new version will be opened in Smart Cutter. For the mome...
by J_Waller
Sun Mar 30, 2014 10:39 pm
Forum: Smart products - support
Topic: Cannot load files
Replies: 9
Views: 5103

Re: Cannot load files

An Update: I mentioned that I had found a way to load an mp4 into Smart Cutter. Turns out that that is partly true. Not all mp4s are created equally. Some can be loaded, some cannot. I have 4 basic sources of mp4s, so far three of the sources can be loaded and the 4th source cannot. Mp4s I download,...
by J_Waller
Fri Mar 28, 2014 12:41 am
Forum: Smart products - support
Topic: Cannot load files
Replies: 9
Views: 5103

Re: Cannot load files

This is getting very interesting. I installed it on my G: drive which has more room, and it still did not load the file. BUT!!! I made 'SmartCutter' the default program for '.mp4' files. Now, when I click on an 'mp4' it opens in SmartCutter. I still cannot open it by dragging files, or by by using t...
by J_Waller
Thu Mar 27, 2014 6:28 am
Forum: Smart products - support
Topic: Cannot load files
Replies: 9
Views: 5103

Re: Cannot load files

I apologize, apparently I cut off the upload before it had finished uploading. I have re-uploaded the file, it is about 20 mg in size.


Sorry,
John Waller
by J_Waller
Tue Mar 25, 2014 11:52 pm
Forum: Smart products - support
Topic: Cannot load files
Replies: 9
Views: 5103

Re: Cannot load files

I have created a folder "John_Waller", I uploaded a file, "Romping Dogs.mp4" I examined SmartCutter with 'Process Explorer' from SysInternals. I double click on Smart.exe, and clicked on the 'Performance Graph' tab. The CPU would show a value of .02% while doing nothing. When I c...
by J_Waller
Mon Mar 24, 2014 11:35 pm
Forum: Smart products - support
Topic: Cannot load files
Replies: 9
Views: 5103

Cannot load files

Help! I am trying out Version 1.8.6 of Smart Cutter. I have a Windows 8 machine, 64-bit, 16 gb ram. I am unable to open a file. I click on the open button, the dialog opens, I go to a directory, I select an mp4 file, the dialog closes, nothing shows up in the program. I have tried to drag a file, th...