Search found 5 matches

by kc27
Tue Aug 20, 2013 3:23 pm
Forum: Smart products - support
Topic: Distorted Video With Smart Cutter
Replies: 6
Views: 4356

Re: Distorted Video With Smart Cutter

Thank you! I tested it on a multiple files that distorted when cut, and all edit fine now with no distortion. Nice job on fixing this issue quickly and thoroughly. This solution was necessary in order for me to finish a project.

Thanks again
by kc27
Sat Aug 17, 2013 5:59 am
Forum: Smart products - support
Topic: Distorted Video With Smart Cutter
Replies: 6
Views: 4356

Re: Distorted Video With Smart Cutter

'to prevent the kind of distortion' Please help us to show and identify the problem. 1.Does this also happen on the final cut result? or just seen in Smart Cutter? 2.Could you please upload a video sample (showing the problem) to our ftp server for a test? Yes, this distortion appears in the final ...
by kc27
Sat Aug 17, 2013 4:38 am
Forum: Smart products - support
Topic: Distorted Video With Smart Cutter
Replies: 6
Views: 4356

Distorted Video With Smart Cutter

Is there a setting to prevent the kind of distortion I am getting as shown below? It seems to happen when I move the slider to go back or click the previous frame button. I am using Smart Cutter version 1.7.9 on a Windows 7 64 bit system. It has an Intel Core 2 Quad Q8400 processor with 8gb of ram. ...
by kc27
Sat Aug 17, 2013 3:55 am
Forum: Smart products - support
Topic: Where is the Menu on Smart Cutter
Replies: 1
Views: 2413

Re: Where is the Menu on Smart Cutter

Answered my own question - click the options button!
by kc27
Sat Aug 17, 2013 3:38 am
Forum: Smart products - support
Topic: Where is the Menu on Smart Cutter
Replies: 1
Views: 2413

Where is the Menu on Smart Cutter

Here is the dumb question of the day. How do you access the Smart Cutter menu? I purchased a license, and don't see where to enter it. All that I see on my screen is the window below, no menu or controls of any kind If I click on the "FULL" button in the screen shown below, it tells me to ...