Search found 8 matches

by ptol_camp
Mon Sep 22, 2014 11:10 am
Forum: Smart products - support
Topic: Smart Cutter does not support VC1 video format
Replies: 1
Views: 3451

Smart Cutter does not support VC1 video format

I have noticed that Smart Cutter is only able to open m2ts files when their video format is AVCHD, but not when it is VC-1. Please I would like to know if this video format will be supported in a future release of Smart Cutter.
Thank you very much for your attention,
by ptol_camp
Fri May 02, 2014 9:33 am
Forum: Smart products - support
Topic: how to download previous versions
Replies: 1
Views: 2112

how to download previous versions

I usually save every version of smart cutter I download, but in some cases I losed it. For example I don't have 1.8.3 version. My question is how can I download that version?
Thank you very much for your attention,
by ptol_camp
Wed Jan 29, 2014 6:31 pm
Forum: Smart products - support
Topic: Smart Cutter does't open file after cutting
Replies: 6
Views: 4410

Re: Smart Cutter does't open file after cutting

Dear joergg, while waiting for a new version to solve your problem, please try the version 1.8.2. I am working now with this version and it works fine good, even with files coming from HD DVB-T broadcasting (TVE-HD from Spain, format ts 1280x720 resolution)
by ptol_camp
Mon Sep 16, 2013 5:32 pm
Forum: Smart products - support
Topic: Problem with DVB-T videos
Replies: 4
Views: 4052

Re: Problem with DVB-T videos

I have tested my problem with your new version 1.8.2 and now everything is OK. Now I can cut my recorder videos from the very beginning if I wish and the resulting video is playable without problem.
Thank you very much for your solution.
by ptol_camp
Mon Sep 02, 2013 6:01 pm
Forum: Smart products - support
Topic: Problem with DVB-T videos
Replies: 4
Views: 4052

Re: Problem with DVB-T videos

Thank you very much for your answer. I'm trying to install 1.8.1 version but I have problems with my antivirus (Bitdefender 2013) because when installing Smart Cutter 1.8.1 I got the following message: Bit defender has detected the virus MIDAS3 within the file SmartCutter.exe Please, can you help me...
by ptol_camp
Fri May 17, 2013 7:54 am
Forum: Smart products - support
Topic: Problem with DVB-T videos
Replies: 4
Views: 4052

Problem with DVB-T videos

Hi, First of all, once more I give you my congratulatios for your Smart Cutter software. I am having problems when cutting videos obtained from my DVB-T record device (MediaCenter InOut 4G HD). It can record both SD and HD DVB-T programs in ts format and with its native quality. The problem appears ...
by ptol_camp
Mon May 21, 2012 10:12 am
Forum: Smart products - support
Topic: Stream Fix feature
Replies: 1
Views: 1628

Stream Fix feature

I would like to know in which cases it is recommended to use the "Stream Fix" option. For example, is it useful when I am cutting a m2ts file?
Thank you very much for your help,
by ptol_camp
Wed Mar 21, 2012 7:36 pm
Forum: Smart products - support
Topic: Fix Video File feature
Replies: 1
Views: 1749

Fix Video File feature

In the Smart Cutter panel there is a button named "Fix Video File". Well I would like to know about this feature (in which cases it may be used, etc).
Thank you for your help and congratulations for your Smart Cutter software. It is the best one of all I have tried.